Frequently Asked Questions
Frequently Asked Questions on Returns & Repairs
Do you need an alteration done on your VAUDE product?
We are happy to repair your favorite products. This extends their lifespans and reduces the impact on the planet…
Within the legal warranty period (2 years from date of purchase) your dealer will handle all customer…
If you have a complaint about a VAUDE item, please always contact your VAUDE dealer. . .
Even if your dealer is some distance away, we request that you first try to contact them by email or telephone…
Products with this warranty bear the label “Made in Germany”, “5 Years Guarantee”,…
Care and repair
Do you always want to be informed?
Help & Contact
Have a question for us?