Frequently Asked Questions
Frequently Asked Questions on Catalog and Sponsoring
I would like to order a catalog.
Several years ago we stopped publishing catalogs in order to cut down on the massive amount of paper they require. The product area on our website, vaude.com provides detailed information about all of our products.
Requests for sponsoring and events
To help us process your sponsoring request efficiently, please use the following form. This is the only way that we’ll be able to consider your request.
Please note that each request can take 3 to 4 weeks to process. Thank you for your patience and understanding!
Frequently Asked Questions on Returns & Repairs
Do you need an alteration done on your VAUDE product?
We are happy to repair your favorite products. This extends their lifespans and reduces the impact on the planet…
VAUDE has replacement parts for almost all of its products — even older ones.
Within the legal warranty period (2 years from date of purchase) your dealer will handle all customer…
If you have a complaint about a VAUDE item, please always contact your VAUDE dealer. . .
Even if your dealer is some distance away, we request that you first try to contact them by email or telephone…
Products with this warranty bear the label “Made in Germany”, “5 Years Guarantee”,…
Care and repair
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Help & Contact
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