Frequently Asked Questions
Frequently Asked Questions on Returns & Repairs
Can I have a product shortened/lengthened?
Do you need an alteration done on your VAUDE product?
How can I send a product in for a repair?
We are happy to repair your favorite products. This extends their lifespans and reduces the impact on the planet…
What does the warranty cover?
Within the legal warranty period (2 years from date of purchase) your dealer will handle all customer…
Can I repair my product myself?
If you have a complaint about a VAUDE item, please always contact your VAUDE dealer. . .
Did your dealer go out of business or did you buy your VAUDE product abroad?
Even if your dealer is some distance away, we request that you first try to contact them by email or telephone…
Does VAUDE offer a warranty?
Products with this warranty bear the label “Made in Germany”, “5 Years Guarantee”,…
Would you like to return a VAUDE product?
No problem! Here you can find out how to return a product and what you need to keep in mind when returning a product.
You couldn’t find the answer to your question?
Please contact our Customer Service department and we’ll get back to you as soon as possible.
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